Terms of Service

1. Our Services

1.1 What We Offer

Flowjoy provides two types of services: (a) a SaaS platform offering AI-powered tools for content creation, SEO, and marketing automation ("Platform"), and (b) custom software and AI development engagements, including web apps, automation pipelines, and AI agents ("Agency Services").

1.2 Access & Permitted Use

Subject to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Platform for your internal business purposes during the subscription period. Agency Services deliverables are subject to the terms in your individual project agreement or statement of work ("SOW").

1.3 Intellectual Property

Flowjoy retains all rights, title, and interest in the Platform, our proprietary tools, templates, and any improvements thereto. For custom Agency Services, upon full payment, you own the deliverables as specified in the SOW. We retain the right to use general knowledge and techniques learned during your project in future work.

2. Your Responsibilities

By using our services you agree to:

• Use the Platform and Agency Services lawfully and in compliance with all applicable laws and regulations.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised access.
• Not attempt to reverse-engineer, copy, scrape, resell, or sublicense any part of the Platform.
• Ensure that anyone using the Platform under your account also complies with this Agreement.
• Provide accurate information and timely feedback during Agency Service engagements.

3. Fees & Payment

Platform subscriptions are billed on the cycle stated at checkout (monthly or annual). Agency Services are invoiced as agreed in the SOW — typically a deposit upfront and the remainder on delivery or at set milestones.

All fees are non-refundable unless expressly stated otherwise or required by applicable law. We reserve the right to suspend access to the Platform if payment is overdue by more than 7 days after written notice.

We may update Platform pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of the new pricing.

4. Confidentiality

Each party agrees to keep the other's confidential information ("Confidential Information") private and not to disclose it to third parties without prior written consent, except as required by law. Confidential Information does not include information already publicly known or independently developed. This obligation survives termination of this Agreement for 3 years.

5. Data & Privacy

You retain ownership of all data and content you upload to the Platform ("Your Data"). By uploading, you grant us a limited licence to process Your Data solely to provide the services. We may use aggregated, anonymised usage data to improve our products. For full details on how we collect and use personal data, please read our Privacy Policy.

6. Term & Termination

This Agreement begins when you first use our services and continues until terminated. You may cancel a Platform subscription at any time; access continues until the end of the paid billing period. For Agency Services, either party may terminate a SOW with 14 days' written notice; you will be invoiced for all work completed to that date.

We may immediately terminate or suspend your access if you materially breach this Agreement and fail to cure the breach within 7 days of notice. Upon termination, your right to use the Platform ceases and we may delete Your Data after 30 days, unless legally required to retain it.

7. Disclaimers

THE PLATFORM AND AGENCY SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE UNINTERRUPTED, ERROR-FREE OPERATION, NOR ANY SPECIFIC BUSINESS RESULTS FROM USING OUR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

IN NO EVENT SHALL FLOWJOY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 6 MONTHS PRECEDING THE CLAIM, OR (B) £100 GBP.

9. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by mandatory local law in your jurisdiction.

10. Changes to These Terms

We may update this Agreement from time to time. We will notify you by email or a prominent notice on the Platform at least 14 days before material changes take effect. Your continued use after that date constitutes acceptance of the updated Agreement.